RoadFellow Drive Privacy Policy
RoadFellow Drive (the "app") is the driver app of RoadFellow, provided by GoSmart AI, LLC ("RoadFellow", "we", "us"). It shows a truck driver the trip, the permits and the permitted route that their carrier sent them, and guides them along that route. This policy explains what the app does with information. It covers the RoadFellow Drive app for Android and for iPhone, and the trip links it opens. Where the two apps differ, this policy says so.
In short
- The app has no accounts, no ads, no analytics and no tracking.
- Your location is used while you navigate and we never keep it. The Android app uses it on the phone only; the iPhone app also sends your position to our servers when it needs a way back to the route or a truck route to an address. See section 2.
- The Android app reports how each trip download went (size, time, Wi-Fi or mobile data, outcome), with no position and nothing that identifies your phone. See section 4.
- We never sell or share your information for advertising.
1. Trip information
Your carrier or dispatcher sends you a trip link. When you open or refresh it, the app downloads that trip from RoadFellow's servers: the carrier name, the driver name or label your dispatcher entered, the origin and destination, the equipment and its dimensions and weight, the states on the route, the permits and permit files, the route for each state and travel-time restrictions. The app saves this on your phone so it works without a signal.
This information comes from your carrier, not from you, and RoadFellow processes it on the carrier's behalf to provide its permit service. The link itself is the only key: the app does not ask for your name, phone number, email or any login.
2. Location
When you start navigation, the app asks for permission to use your precise location. It uses your location on the phone only, to show your position on the map, give turn instructions and warn you when you leave the permitted route. Your location is not sent to RoadFellow or to anyone else, and the app does not keep a history of where you have been.
While navigation is running, the app keeps a notification on screen so that guidance continues when the screen is off or you switch apps. Location use stops when you end navigation. The app never asks for background location access and does not use your location at any other time.
On iPhone, the app asks for location access while you use the app. When you leave the app or turn the screen off during navigation, iOS lets guidance continue and shows the blue location indicator in the status bar instead of a notification. The app never asks for "Always" location access.
The iPhone app works out the way back to the permitted route, and the truck route for "Navigate to an address", on our servers. For that request only, it sends your current position (and, when you are moving, your heading and speed), the address's position and the truck's dimensions, through the trip's own link. Our servers compute the route, send it back and do not store the position. The statements above that your location stays on the phone apply to the Android app.
Android computes your location with Google Play services; iPhone computes it with Apple's Location Services. Google's handling of location data is described in Google's own privacy policy and your phone's location settings.
3. What our servers record
When the app downloads a trip, a permit file or a route, our servers record:
- for the trip link, the time it was last opened and how many times it has been opened, so your dispatcher can see that the link works;
- standard request logs: your IP address, the time, the address requested and the app version. We use them to keep the service running and secure and keep them for about 30 days.
We store only a scrambled (hashed) copy of each trip link, not the link itself.
4. Download measurements
This section applies to the Android app only. The iPhone app sends no download measurements.
The Android app sends us a short measurement for each download of a trip file (the route, the roads around it for the way back to the route, or the offline map) that finishes, fails or is cancelled: which of those three it was, how many bytes moved, how many seconds it took, whether the phone was on Wi-Fi, mobile data or another connection, how many times it resumed, whether it finished, failed or was cancelled, and, for a failure, a code from a short fixed list (for example no network or no space). It also sends the time the download ended and a random number made for that measurement, so that a repeated upload is stored once.
We use it to keep downloads fast and reliable and to size our service. It is not location data: it contains no position, no place and no way to tell where you were. It contains no device or advertising ID, no name, no file name or web address and no trip or leg number. We record it against the trip, as we record the trip link's opens, and we do not store the IP address with it (our request logs, section 3, still hold the address for about 30 days).
The app sends the measurements when it starts, after it refreshes a trip and after a download ends, using the trip's own link; if there is no signal it keeps up to 500 on the phone and sends them later. The sharing switch for location does not apply to them, and the app does not ask you about them. They are visible to RoadFellow staff, as totals by connection type, and are kept for 13 months.
5. Maps
On Android, the background map is downloaded from OpenFreeMap (openfreemap.org), a free map service. Like any website, it receives your IP address and the map area being displayed. It does not receive your trip, your permits or your GPS position from the app.
On iPhone, the map is Apple Maps (MapKit). Apple receives the map area being displayed. When you use "Navigate to an address", the address you type and your starting point are sent to Apple Maps to find the address and the directions; your trip and permits are not. Apple's handling of this data is described in Apple's own privacy policy.
6. Other things the app uses on your phone
- Spoken instructions use your phone's text-to-speech engine. The app sends nothing about them to us.
- Clipboard: the Android app reads the clipboard only when you tap "Paste from clipboard", to add a trip link. The iPhone app never reads it; you paste a link into the field yourself.
- Feedback you choose to send goes through your phone's share sheet or mail app, so you see and send the message yourself. It includes what you write, the app version, the phone model, system version and language, whether the phone was online, the trip and leg you were on, and a reply address or screenshot only if you add them.
- Notifications are created on the phone by the app itself. We do not send push notifications.
7. What we do not do
- No advertising, advertising IDs, analytics or crash-reporting services.
- No selling, renting or sharing of your information for advertising or marketing.
- No access to your contacts, camera, microphone, photos or files, beyond a picture you pick yourself to attach to feedback.
8. Sharing
Trip information is visible to your carrier, who created it, and to RoadFellow staff who handle its permits. We use service providers to run our servers (Google Cloud, in the United States). We disclose information when the law requires it. If GoSmart AI, LLC is involved in a merger or sale, information may move with the business under this policy.
9. How long information is kept, and how to delete it
- On your phone: a trip stays until you remove it in the app. Permit files and routes that your carrier withdraws are deleted at the next refresh. Uninstalling the app deletes everything it saved. The app's saved trips are excluded from phone backups (on iPhone, from iCloud and computer backups).
- Trip links expire, and your carrier can turn a link off at any time. An expired or turned-off link no longer downloads anything.
- On our servers: trip and permit records are kept as part of the carrier's RoadFellow account and the records permits require. Request logs are kept for about 30 days. Download measurements (section 4) are kept for 13 months.
10. Security
The app talks to RoadFellow only over encrypted connections (HTTPS). Saved trips are kept in the app's private storage, which other apps cannot read. Treat a trip link like a key: anyone who has it can open that trip until it expires or is turned off.
11. Your choices and rights
You can deny or withdraw location permission at any time in your phone's settings; the app still shows your trip and permits without it. You can ask us what information we hold about you, or ask us to correct or delete it, by writing to support@roadfellow.com. Where the information belongs to your carrier's account, we will work with your carrier to answer. Depending on where you live (for example, California), you may have further rights under local law, and we will honor them. We will not treat you differently for using them.
12. Children
The app is meant for professional truck drivers and is not directed at children under 13. We do not knowingly collect information from children.
13. Changes
If we change this policy, we will post the new version on this page and update the date at the top. If a change materially affects how the app uses your information, we will also say so in the app or in its Google Play or App Store listing.
14. Contact
GoSmart AI, LLC
Email: support@roadfellow.com